AMX control panels are traditionally a bit dull. Used in high end home and retail automation, they drive a range of automated functions, ranging from aircon to CCTV. We created a new custom interface that enabled the user to complete frequent tasks quickly and logically. The buttons had an elegant simplicity.
Smartphone app using employees' own device to complete tasks, answer questions and go on a journey of discovery in store. Aimed specifically at temporary staff hired during peak, this is bleeding edge.
Filmpak is a premium product designed to communicate key messages in an memorable way. Combining high quality packaging with a small LCD screen with sound, several films can be preloaded onto the rechargeable device.
Adam made the iPad do things it's not supposed to do. Users interact with fashion product by dragging and dropping items into stacks - including a 'Yuck' pile, providing useful insights into individual preferences.
Our client wanted an app, but wasn’t sure what it should do. We made a neat list of things to do before you die or summer ends. Task completion is evidenced by your own smartphone images.
Full ecommerce solution built on the excellent Shopify platform. Lots of imagery to shoot, lots of hacking and coding to create necessary functionality. Site sales have since more than doubled.
An app for wildlife parks and museums. Capture photos of the animals or exhibits on your smartphone and win points – redeem them in the gift shop. Share, enter online competitions or unlock more exhibit information for extra points.
A new mission statement, a refreshed brand and a renewed determination to raise awareness about its work, led to the creation of a new website for Landmarc Support Services. The site complied with detailed security policies.
We're not great fans of surveys. Permanent Pulsecheck asks for real-time feedback about what’s happening right now. Regional teams then mobilise local managers to solve the problems quickly.
One of our favourite channels - large organisations need a regular, structured channel for face-to-face communication. Intermedia produce regular, rich, two-way briefings complete with tasks for team leaders and unit managers to engage with frontline colleagues. Each of the three topic areas can be delivered in five minute sessions and allow all in attendance to ask questions on key topics. Ask us why it must be in a box.
Outcome: richer dialogue
Not everyone wants to do e-learning. We manufactured a bite-sized five day programme that literally kept new starters on their toes, in-store. Combining reading, watching, asking, talking and doing, this box of wonder was an extremely comprehensive suite of materials, delivered in a simple, yet structured way.
Outcome: confident new starters, conversant with how to perform their role competently
An alternative way to launch Operational Basics or Excellence. Wrapping disparate policies, manuals and best practise guides into one neat package that allows for the reality of second-best yet offers clear guidance on how to progress from Good to Better to Best. Excellence demands a high level of peer involvement and content generation.
Outcome: devolves responsibility for store standards to store level
We created a strategy metaphor for Axiom Communications and their client, Manchester Airport Group. This learning map converted a complex strategy document into a visually rich picture of their purpose. Combined with pre-packed briefings, the kit side stepped the usual issues with cascade and provided all employees with an opportunity to talk about the strategy and grasp its meaning for their role.
Outcome: employees more conversant with strategy and how to deliver it
Working in partnership, we critiqued content and helped fill gaps. This interactive PDF was then repackaged with a unique style per page adding interest to the text-only look and feel. With practical tips, helpful models and a series of checklists, it helps Clark's teams around the world to structure their content in a powerful and compelling way.
Outcome: more effective communication
This short film on strategy provided a snapshot of progress and captured honest feedback from employees. A series of interviews were filmed in the morning using a well-known newsreader to encourage honest dialogue. The footage was then edited on site using a mobile suite to get rapid agreement and credits and music added the following day.
Outcome: a current and topical film to open conference
Often overused but not overrated (if you've sat on the tube, you'll see posters doing a great job), posters highlight the channel is a great way of signposting important issues. Executed simply and professionally, this powerful poster flagged the uncomfortable issue of employee theft and launched a series of face to face briefings that stood out and generated a debate.
Outcome: mixed feedback about the dark nature of the topic
Fast turnaround, data-driven brochure to encourage buying a look, not just individual product.
Outcome: 36 pages delivered on time, every month with no excuses
We conceived a gift card to encourage parents not to spend cash which might not be spent on improving student living accommodation.
Outcome: a compelling new product
This go-to-market brochure launched the existing training offer to markets around the world.
Outcome: an impressive piece that is professional working within the best set of brand guidelines we've seen (created by Wolff Olins)
A comprehensive brand piece commissioned to convey the benefits of partnering with a consultancy. The finished brand tells a compelling story.
Fire dampers are more interesting than we thought - a life-saving piece of kit. This dynamic, multi-lingual digital presenter was an excellent example of story-telling.
A handy A6 pocket sized book that's big on loss messages. Aimed at newly hired colleagues, it addresses the issue of loss in a way that they might care about and be able to put into action. It is not tied to specific policy and procedures nor focused on company profit, shrinkage figures, etc. Instead, it gives them practical tips about what they can do about it.
It's often the perception that Loss Prevention is run by ex-policemen, and all about guarding, catching thieves and making arrests. Meanwhile, other departments saturate stores with their messaging and Loss Prevention is a less sexy subject. Cutting through with clear, understandable messages is key to raising awareness amongst store managers, colleagues and customers. A creative poster draws attention to a new initiative or one clear single message at a time.
Output: heightened awareness
Whether glossy or newsprint, short (double sided A4, for instance) or long, formal or informal, regular or ad hoc, general or specific, Loss Prevention specific magazines can be made cross-functional and include articles from other departments. Although newspaper circulation is down, specialist magazine circulation is showing a stable demand according to the latest figures from the Audit Bureau of Circulation (ABC) in the UK. Useful whenever you need to impart a significant amount of information to a reasonable number of people.
Output: a relaxed way to introduce powerful stories about reducing loss
Notice boards only become wallpaper if the content isn’t relevant. Coral key messages, statutory notices and legislation in one place. By flagging store performance and updating posters regularly, create a focal point for teams to assemble for briefings. Our boards can be customised and installed throughout the UK by our team of fitters.
Output: a professional repository for all key loss and risk messages
It's one thing to know that an area has a problem with shrink. Everyone has reports that show various statistics and graphs identifying problem areas. These areas stay 'Red' not because people like it like that, but because they don't have the right set of skills and tools to resolve the root causes of the problem. Our practical toolkit is crammed with ideas and skills sheets to build the capability of your store teams.
Outcome: detailing the how, not just the what, your frontline associates and customer advisors learn a range of skills
The hardest thing to do within an organisation is to define its culture. People often fail to understand what culture means as it doesn't resonate and they can't 'see it'. The way culture is defined is an often debated topic amongst academics and is generally agreed to be what we aspire to have, rather than what we actually have. Organisations work best when people understand the dominant cultural traits of their teams and implement solutions in a way that is congruent with this.
Outcome: a culture survey can determine what the current culture is and articulate the desired environment to help people be successful
Direct mail style inserts placed inside employee pay envelopes work most effectively on a monthly, bi-monthly or annual basis with either a single message or a series of messages.
Outcome: the whole organisation has opportunity to consider your message
Whether you want to get in touch for a quote or to find out how we can help, simply use the details below.
Southampton International Business Park
George Curl Way
Southampton, SO18 2RZ