Intermedia make tangible communication, marketing, learning and selling tools for clients who require support to communicate effectively. We are practitioners, lending support as a ‘plug-in’ when functions lack the time or skills to do the work in-house.

Little Book Of Loss Onboarding App Filmpak AMX User Interface

We've worked with:

  • B&Q
  • Balfour Beatty
  • Fat Face
  • Staples
  • TK Maxx

Client Feedback

  • "A bit of box feedback! The box is going down a storm!!! The hot dog is hot property! Loads and loads of people are talking about it! Everyone says it looks great!"
  • "We've got grumpy normally disengaged General Managers making phone calls to say how great it is!!!!!!!"
  • "We have just held our 1st seasonal learning session as a team brief and found it to be very educational and by having the novelty items as buzzers it also made it good fun. the staff queried the worktop size and said ours are 38mm and not 40mm which made it very vocal. overall the pack appears to be well put together and offers a big difference from the traditional briefs we have been having. we offered a bacon butty from the coffee shop as a prize which went down really well."
  • "Just to say "thank you" for the great boxes sent to our store to help us assist in delivering quality informative team briefs. The importance and effect of our team briefs really do influence the mood and productivity of our staff in store. This morning we actioned the at our team brief and included music and a prize for the winning team! The atmosphere was amazing and everyone had a great time whilst learning about product ranges as well.. Keep them coming."
  • "I just wanted to say a huge thank you for everything – not just the fabulous event yesterday, but also your valuable support, input and sheer hard work in the run up to the conference. It paid off handsomely and the feedback at this end is extremely positive."
  • "You do a great job for us, despite the numerous challenges and obstacles we collectively put in your way."
  • "Your input and efforts are making my life at work a lot easier!"
  • "Just a quick message to say thanks for all your help this week – some really good results and everything is looking cracking! Despite all the hassle of date changes and other curve balls! The joys of a XXX project - eh! Really appreciate the work you’ve done to turn everything around and make this into a successful project, I’m looking forward to seeing the first packs on Monday."
  • "The comms for improving attendance has come to an end and I think your contribution has help us in getting the important message across to thousands of people."
  • "I have been more than impressed with the service that you have provided and will recommend you to all my fellow colleagues."
  • "Just to say a massive thank you for your brilliant work on the Newsletter. We were all so pleased with it and can't thank you enough for all your hard work, you've been brilliant, look forward to seeing you tonight."
  • "I'm sure it's people like me who give you a headache when you come to work, so I wanted you to know that I'm grateful you got my out of a sticky situation!"
  • "Intermedia are far more than just a print house but can do anything from simple print runs through brand and internet development through to building of three dimensional models to support complicated communication models etc etc etc. In short anything. I used them extensively in previous roles in business's with up to 40,000 people. They never let me down always delivered and I have never worked with any team that is more flexible and professional."
  • "We simply stopped even asking anyone else as no one came close to the quality of Intermedia."
  • "I am really amazed about your effectiveness!"
  • "The work was done to a high level and I was very impressed by your turnaround times."
  • "Following our call today I thought I would just share this approach with you where one of our internal teams – Loss Prevention – has taken a creative and innovative approach in communicating key loss prevention messages to our retail stores population.

    The LP team produce this magazine on a quarterly basis, and this is the latest version which is almost ready for release. It is very well received by associates who take an interest in what is happening locally and nationally to reduce our losses and protect our profit."

Digital

AMX Interface

AMX control panels are traditionally a bit dull. Used in high end home and retail automation, they drive a range of automated functions, ranging from aircon to CCTV. We created a new custom interface that enabled the user to complete frequent tasks quickly and logically. The buttons had an elegant simplicity.

Onboarding App

Smartphone app using employees' own device to complete tasks, answer questions and go on a journey of discovery in store. Aimed specifically at temporary staff hired during peak, this is bleeding edge.

Filmpak

Filmpak is a premium product designed to communicate key messages in an memorable way. Combining high quality packaging with a small LCD screen with sound, several films can be preloaded onto the rechargeable device.

Got, Want, Need

Adam made the iPad do things it's not supposed to do. Users interact with fashion product by dragging and dropping items into stacks - including a 'Yuck' pile, providing useful insights into individual preferences.

Fat Face

Our client wanted an app, but wasn’t sure what it should do. We made a neat list of things to do before you die or summer ends. Task completion is evidenced by your own smartphone images.

EazyPrint

Full ecommerce solution built on the excellent Shopify platform. Lots of imagery to shoot, lots of hacking and coding to create necessary functionality. Site sales have since more than doubled.

ExhibitA and TRAXX

An app for wildlife parks and museums. Capture photos of the animals or exhibits on your smartphone and win points – redeem them in the gift shop. Share, enter online competitions or unlock more exhibit information for extra points.

Landmarc

A new mission statement, a refreshed brand and a renewed determination to raise awareness about its work, led to the creation of a new website for Landmarc Support Services. The site complied with detailed security policies.

Permanent Pulse Check

We're not great fans of surveys. Permanent Pulsecheck asks for real-time feedback about what’s happening right now. Regional teams then mobilise local managers to solve the problems quickly.

Who We've Worked With

  • Balfour Beatty
  • EazyPrint
  • Fat Face
  • Staples
  • TK Maxx

Internal Communications

Briefing Box

One of our favourite channels - large organisations need a regular, structured channel for face-to-face communication. Intermedia produce regular, rich, two-way briefings complete with tasks for team leaders and unit managers to engage with frontline colleagues. Each of the three topic areas can be delivered in five minute sessions and allow all in attendance to ask questions on key topics. Ask us why it must be in a box.

Outcome: richer dialogue

Induction

Not everyone wants to do e-learning. We manufactured a bite-sized five day programme that literally kept new starters on their toes, in-store. Combining reading, watching, asking, talking and doing, this box of wonder was an extremely comprehensive suite of materials, delivered in a simple, yet structured way.

Outcome: confident new starters, conversant with how to perform their role competently

Excellence Factory

An alternative way to launch Operational Basics or Excellence. Wrapping disparate policies, manuals and best practise guides into one neat package that allows for the reality of second-best yet offers clear guidance on how to progress from Good to Better to Best. Excellence demands a high level of peer involvement and content generation.

Outcome: devolves responsibility for store standards to store level

Strategy

We created a strategy metaphor for Axiom Communications and their client, Manchester Airport Group. This learning map converted a complex strategy document into a visually rich picture of their purpose. Combined with pre-packed briefings, the kit side stepped the usual issues with cascade and provided all employees with an opportunity to talk about the strategy and grasp its meaning for their role.

Outcome: employees more conversant with strategy and how to deliver it

Clark's Communications Toolkit

Working in partnership, we critiqued content and helped fill gaps. This interactive PDF was then repackaged with a unique style per page adding interest to the text-only look and feel. With practical tips, helpful models and a series of checklists, it helps Clark's teams around the world to structure their content in a powerful and compelling way.

Outcome: more effective communication

Disney

This short film on strategy provided a snapshot of progress and captured honest feedback from employees. A series of interviews were filmed in the morning using a well-known newsreader to encourage honest dialogue. The footage was then edited on site using a mobile suite to get rapid agreement and credits and music added the following day.

Outcome: a current and topical film to open conference

Posters

Often overused but not overrated (if you've sat on the tube, you'll see posters doing a great job), posters highlight the channel is a great way of signposting important issues. Executed simply and professionally, this powerful poster flagged the uncomfortable issue of employee theft and launched a series of face to face briefings that stood out and generated a debate.

Outcome: mixed feedback about the dark nature of the topic

Who We've Worked With

  • Adidas
  • B&Q
  • Balfour Beatty
  • Big Picture Learning
  • Body Shop
  • Clarks International
  • Disney
  • Homebase
  • Home Retail Group
  • NATS
  • Radian Housing Group
  • Screwfix
  • Staples
  • TK Maxx
  • UKS&V

External Communications

Showroom

Fast turnaround, data-driven brochure to encourage buying a look, not just individual product.

Outcome: 36 pages delivered on time, every month with no excuses

Gift Card

We conceived a gift card to encourage parents not to spend cash which might not be spent on improving student living accommodation.

Outcome: a compelling new product

NATS

This go-to-market brochure launched the existing training offer to markets around the world.

Outcome: an impressive piece that is professional working within the best set of brand guidelines we've seen (created by Wolff Olins)

Senesce

A comprehensive brand piece commissioned to convey the benefits of partnering with a consultancy. The finished brand tells a compelling story.

Belimo

Fire dampers are more interesting than we thought - a life-saving piece of kit. This dynamic, multi-lingual digital presenter was an excellent example of story-telling.

Who We've Worked With

  • B&Q
  • Balfour Beatty
  • Belimo
  • Britdoc
  • Cure UK
  • Deafax
  • Drew Smith Group
  • EazyPrint
  • Enviroco
  • Fat Face
  • NATS
  • New Forest National Park
  • Rethink
  • Shooting People
  • Solardome
  • Staples

Loss/Risk

Little Book of Loss

A handy A6 pocket sized book that's big on loss messages. Aimed at newly hired colleagues, it addresses the issue of loss in a way that they might care about and be able to put into action. It is not tied to specific policy and procedures nor focused on company profit, shrinkage figures, etc. Instead, it gives them practical tips about what they can do about it.

Posters

It's often the perception that Loss Prevention is run by ex-policemen, and all about guarding, catching thieves and making arrests. Meanwhile, other departments saturate stores with their messaging and Loss Prevention is a less sexy subject. Cutting through with clear, understandable messages is key to raising awareness amongst store managers, colleagues and customers. A creative poster draws attention to a new initiative or one clear single message at a time.

Output: heightened awareness

Magazines

Whether glossy or newsprint, short (double sided A4, for instance) or long, formal or informal, regular or ad hoc, general or specific, Loss Prevention specific magazines can be made cross-functional and include articles from other departments. Although newspaper circulation is down, specialist magazine circulation is showing a stable demand according to the latest figures from the Audit Bureau of Circulation (ABC) in the UK. Useful whenever you need to impart a significant amount of information to a reasonable number of people.

Output: a relaxed way to introduce powerful stories about reducing loss

Notice boards

Notice boards only become wallpaper if the content isn’t relevant. Coral key messages, statutory notices and legislation in one place. By flagging store performance and updating posters regularly, create a focal point for teams to assemble for briefings. Our boards can be customised and installed throughout the UK by our team of fitters.

Output: a professional repository for all key loss and risk messages

Red Zone Reduction Pack

It's one thing to know that an area has a problem with shrink. Everyone has reports that show various statistics and graphs identifying problem areas. These areas stay 'Red' not because people like it like that, but because they don't have the right set of skills and tools to resolve the root causes of the problem. Our practical toolkit is crammed with ideas and skills sheets to build the capability of your store teams.

Outcome: detailing the how, not just the what, your frontline associates and customer advisors learn a range of skills

Culture Survey

The hardest thing to do within an organisation is to define its culture. People often fail to understand what culture means as it doesn't resonate and they can't 'see it'. The way culture is defined is an often debated topic amongst academics and is generally agreed to be what we aspire to have, rather than what we actually have. Organisations work best when people understand the dominant cultural traits of their teams and implement solutions in a way that is congruent with this.

Outcome: a culture survey can determine what the current culture is and articulate the desired environment to help people be successful

Payslip Inserts

Direct mail style inserts placed inside employee pay envelopes work most effectively on a monthly, bi-monthly or annual basis with either a single message or a series of messages.

Outcome: the whole organisation has opportunity to consider your message

  • Little Book of Loss

  • Request Little Book of Loss

    Each year, retailers lose billions of pounds to inventory shortage, theft, fraud, and administrative errors. The Little Book of Loss provides frontline employees with a basic understanding of the topic - how losses occur, and what they can do to control them. Developed in conjunction with LP practitioners from leading retailers, it helps colleagues understand the bigger picture and gives practical advice on what can be done to create a more successful and profitable company.

    The book can be customised with your own brand, images and forward. Go to the Contact page to get in touch about how we can tailor it for your brand.

  • Request Booklet

    You can request a copy of 'Using Communication to Create a Loss Prevention Culture' by contacting us using the details on the Contact page. Please add 'Culture' in the title of your email.
  • Using Communication to Creative a Loss Prevention Culture Booklet

Who We've Worked With

  • Adidas
  • B&Q
  • Homebase
  • Home Retail Group
  • Staples
  • TK Maxx

How We Can Help You

Outputs

    • Apps
    • If you want an app but aren't sure where to begin, we'll come up with a range of innovative ideas on your behalf that combine innovation and the latest thinking in mobile functionality.
    • Big Picture
    • Enables leaders to articulate their strategy and vision in a unique and compelling way. A Big Picture is a great visual aide-mémoire.
    • Brand Development
    • Whether it's a rebrand or a brand refresh, we've worked on identities for some of the UK's biggest companies. Our expert designers can help bring your brand to life and support its deployment.
    • Briefing in a Box
    • Also known as a 'cascade briefing' and often used to communicate key themes to employees. Give managers the tools to run a 15 minute, two-way team huddle and engage colleagues in quests and tasks that support the message.
    • Campaigns
    • Need a new campaign or to refresh an old one? Let us help. From attendance and involvement campaigns to product or system launches, we’ve worked with some of the UK's biggest brands.
    • Certificates
    • Long service acknowledgement, recognition awards or competition winners, everyone loves a certificate. We can even add finishing touches like embossing and foiling, plus a nice frame.
    • Culture Survey
    • Map the current culture in organisations to enable tailored communication and engagement activity.
    • Direct Mail
    • Have a message that needs communicating to employees or customers? We’ll help you design an eye-catching mailer and post it for you.
    • e-Newsletters
    • We generate content, design and send email on your own platform, or our own.
    • Exhibition Displays
    • Have an exhibition coming up or a marketplace space booked? We can help with simple banner stands through to full exhibition units with TV's and lights.
    • Film
    • Film is one of the richest ways to build a strategic narrative; when done well it makes an emotional connection with employees and encourages active participation.
    • Floor Stickers
    • Create an impact on arrival with our vinyl floor stickers. Or create customer hot spots and adverts to brighten up your store.
    • Folders
    • If you need an induction, health and safety manual or process folder, come to us. Available in vinyl, recycled polyprop or paper over board. 2 ring, 4 ring or slip cases. Business card holders, CD pockets or dividers.
    • Gifts
    • Looking for recognition rewards, branded promotional or corporate gifts? Check out the link to our gift site above. Hover over the triangle logo to the top left of your screen.
    • Leaflets
    • We’ll write copy, design and print your leaflets cost effectively by grouping your work with our other clients. See our Services section.
    • Little Book of Loss
    • Co-authors of our own pocket sized loss prevention book, the format can be branded, customised and sent out to your employees quickly. See our Loss/Risk section where we showcase our LP expertise.
    • Magazines
    • Specialist magazines are more popular than ever for a reason – they suit people's busy lives. We’ll help you from flat plan to delivery of the printed copies.
    • Models
    • We’ve used physical and virtual models to explain an operating model or strategy. These pieces are often used as talking points to explain the concept.
    • Mouse Mats
    • Whether static with a bold message, or lift-top to support message updates, mouse mats are our one of our clients' favourite channels.
    • Newsletters
    • Monthly, bi-monthly or one-offs. We can support you from planning through to mailing.
    • Newspapers
    • Economical newspapers are rightly making a comeback at a time when budget is scarce. Cuts through digital ‘noise’.
    • Notice boards
    • Bespoke notice boards as a focal point for key messages, data and bulletins. Often used as a natural location for team briefing.
    • Organigraph
    • We map your strategy, values and programmes into brilliantly simply visual materials.
    • Payslip Inserts
    • Direct mail style inserts placed inside employee pay envelopes are an ideal way of reaching every employee at a time when most feel cheerful. Use traditional postcards to cost effectively communicate key messages or signpost a change.
    • Pocket Guides
    • A handy guide that can be pocketed is useful for launching a new campaign and reminding people of key information such as a new process.
    • Postcards
    • The cheapest form of direct mail, postcards provide a handy 'bite size' piece of the bigger message, often used as a teaser for the rest of the campaign.
    • Posters
    • A poster can be produced in any size and quantity, inexpensively and quickly to rapidly raise awareness of any subject or issue.
    • PowerPoint
    • We can help you write and design presentations that showcase your topic in a novel yet professional way.
    • Strategy One-Pagers
    • Using a facilitated workshop approach, Project-on–a-page helps to structure the activities of your programmes and align them with corporate strategy.
    • Table Talkers
    • Get employees or customers talking while they have a coffee break with these topical table talkers.
    • Websites
    • An effective digital presence is a prerequisite for any business. From a holding page or responsive shopping site to launching social media for employees, our in-house team supports the process to make it efficient and effective.
    • Workshops
    • We author, design, shape and deliver bespoke training programmes specifically aimed at retail issues.

Services

  • Brand Essence
  • Design
  • Digital
  • Film
  • Global Campaigns
  • Global Kit Dispatch
  • Illustration
  • Marketing
  • Permanent Pulse Check
  • Photography
  • PR
  • Print Production
  • Strategy
  • Translation
  • Writing

Topic Areas

  • Customer Engagement
  • Health & Safety
  • Induction Programmes
  • Internal Communications
  • Loss Prevention
  • Management Development
  • Operational Excellence
  • Strategy

  • Want us to help? Get in touch to book us now using the details on the Contact page.

Clients

  • Adidas
  • B&Q
  • Balfour Beatty
  • Belimo
  • Big Picture Learning
  • Britdoc
  • Clark's International
  • Cure UK
  • Deafax
  • Disney
  • Drew Smith Group
  • EazyPrint
  • Enviroco
  • Fat Face
  • Homebase
  • Home Retail Group
  • NATS
  • New Forest National Park
  • Radian Housing Group
  • Rethink
  • Screwfix
  • Shooting People
  • Solardome
  • Staples
  • The Body Shop
  • TK Maxx
  • UKS&V

About Us

Intermedia make tangible communication, marketing, learning and selling tools for clients who require support to communicate effectively. We are practitioners, lending support as a ‘plug-in’ when functions lack the time or skills to do the work in-house.

People

  • Mark Applin

    Founder
    Mark founded Intermedia 12 years ago and still loves his work. Dividing his time between clients’ internal and external communication projects, he is a proponent of an inside-out approach. Opportunities to apply fresh thinking and new technology continue to inspire him.

    Mark is a member of the Chartered Institute of Public Relations and sits on the committee of CIPR Inside.

      ma@intermediasolutions.com
      @markjohnapplin
      LinkedIn Profile

  • Rob Applin

    Operations
    Rob is our Operations Director; responsible for keeping the organisational wheels turning at Intermedia. An expert in delivering large-scale change programmes, with a background in Risk Management, Rob brings a hands on, real world approach toward getting things done successfully at both a strategic and tactical level.

      rob@intermediasolutions.com
      LinkedIn Profile

  • Nikki Spencer

    Production
    With eight years marketing and communications experience combined with a BA (Hons) in communication, Nikki heads up production at Intermedia. Tracking jobs from start to finish, with a head for detail and process, she's at the heart of what we do. Nikki keeps us compliant with ISO9001 and chips in great ideas at our brainstorming sessions.

    In her spare time she stays creative, with her passion as a make-up artist. She loves to travel round Europe.

      nikki@intermediasolutions.com
      LinkedIn Profile

  • Peter Young

    Creative
    Pete's worked with some of the world's biggest brands. He's happy getting the marker pens out or driving the Mac.

    We love his right-brain thinking, wit and sense of humour. And his obsession with typography. Clients get the benefit of really intelligent design.

  • Giles Marsh

    Design
    Giles has over 10 years’ experience in a wide range of design disciplines gained through studios in London and the South West. His knowledge and understanding allows him to tailor creative and marketing solutions for clients large and small, from film and music to high street brands.

    His core strengths are delivering simple and consistent print design, branding and digital solutions with substance and longevity. He believes that with this approach he is able to transfer these ideas to the vast majority of mediums in the creative industry.

      LinkedIn Profile

  • Craig Baldwin

    Design
    Craig specialises in print and web design and is as adapt at producing magazines, leaflets, posters and more as he is designing websites, developing them from scratch and integrating into WordPress and Shopify.

    In his spare time he likes to explore the world whilst running and walking, plus Geocaching.

      craig@intermediasolutions.com
      @CraigBaldwin
      LinkedIn Profile

  • Adam Procter

    Digital
    Lectures on digital media, creative commons, copyright and open source technology.

    He has been described as a barometer for technology which to him is a compliment. He is a member of the creative commons network, an Apple iOS developer and open education resource and open technology enthusiast.

      @adamprocter
      LinkedIn Profile

  • Rebecca Whitehead

    Writer
    With 12 years agency comms experience Rebecca has worked across B2C, B2B, travel & tourism, events, retail, health and education sectors. From heavyweight brand campaigns including Grand Designs, The Notting Hill Carnival, University of Southampton, The Rank Group and Fujifilm to getting small start-ups off the ground, Rebecca is never short of sound consultancy and creative ideas.

    In her spare time, Rebecca dreams of ditching the children and riding off into the sunset on her mountain bike. She's also pretty good at baking cakes.

      @WhiteheadComms
      LinkedIn Profile

Social

  • LinkedIn
    LinkedIn
  • Facebook
    Facebook
  • Twitter
    Twitter
  • Google+
    Google+
  • Instagram
    Instagram
  • Flickr
    Flickr

ISO 9001:2008

In our experience, few creative agencies take the time and trouble to become ISO 9001:2008 certified. We did because the raft of processes help us deliver great work, on time, with minimal errors. Our clients will endorse us – we're a very safe pair of hands who work tirelessly to get the job done. It's something we're rightly proud of.

Get in touch

Whether you want to get in touch for a quote or to find out how we can help, simply use the details below.

  By email

hello@intermediasolutions.com

  By phone

01794 368925

  By post

Intermedia Solutions
International House
Southampton International Business Park
George Curl Way
Southampton, SO18 2RZ

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